I.T. and Internet clients often wish to receive ongoing technical support to ensure their investment is protected by having access to resources that can maintain and recover solutions following their development of a problem. For this reason Perfect Penguin provides a number of standard support agreements to cater for I.T. systems & Internet application and database support or tailor-made agreements may be offered to suit the specific client scenario. Support agreements are available that include telephone, email and remote* support as well as comprehensive on-site services where necessary.

* Remote access support is dependant on a number of factors including the client's network type and Internet connectivity.

Choose from one of the following options:

maintenance agreements
ad-hoc support
log a support request

If you have just spoken to a support representative and have been advised to start a Remote Operator Session please click the link below:

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